Refund policy
Return & Refund Policy
At Eloria Boutique, we want you to shop with confidence and love every purchase.
Returns
We accept return requests within 14 days of delivery.
Items must be unworn, unwashed, in their original condition, and free from stains, odors, or damage. All original tags and protective return tags (if provided) must remain attached.
Individual eligible items from an order may be returned.
Return Shipping
Customers are responsible for return shipping costs. Original shipping charges are non-refundable for standard returns, except where required by law.
We recommend using a trackable shipping service. If we offer a prepaid return label, its disclosed cost may be deducted from your refund with your agreement.
Refunds
Returns are inspected upon arrival. Approved refunds are issued to the original payment method within 10 business days after approval. Bank processing times may vary.
Partial refunds reflect the amount paid for the returned items, including applicable discounts.
Exchanges & Store Credit
Exchanges are subject to availability. Store credit is available as an alternative to a refund upon request.
Final Sale
Items marked Final Sale before purchase cannot be returned or exchanged for a change of mind.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us promptly. We will arrange an appropriate resolution and cover reasonable return shipping costs when the issue is our responsibility.
Your rights under applicable law remain unaffected.
How to Request a Return
Email eloriacollection.us@gmail.com within 14 days of delivery with your order number and reason for return.
Please wait for return authorization and shipping instructions before sending your item.
Approved returns must be handed to the shipping carrier within 7 days of receiving return instructions.
Shipping Delays!
If we cannot ship your order on time, we will provide the cancellation and refund options required by applicable law.
Thank you for shopping with Eloria Boutique!